FAQ

🧩 Product & Customization

1. What can I personalize?
You can customize your card’s title, message, stats, background, and more — directly on our website.

2. Can I see what it’ll look like before it’s made?
Yes! You’ll see a live preview as you customize your card.
Once your avatar design is submitted, our team will send a final design proof for your approval before printing — so nothing moves forward until you love it.

3. How do I design my characters?
After placing your order, we’ll send you a personal link to our character creator. It’s easy, fun, and lets you bring your vision to life — from outfits to hair color and more.

4. Can I make edits after ordering?
Definitely! You’ll receive your design preview first, and if you’d like any changes, we’ll make adjustments until it’s perfect.

5. What size are the cards?
Each card measures 3.4 x 2.14 inches, the same as a standard credit card. It fits neatly in your wallet or can be displayed as a keepsake.

🛠 Materials & Quality

6. What are the cards made of?
Every card is crafted from premium aluminum with a smooth glossy finish.
They’re lightweight, scratch-resistant, and made to last — a timeless keepsake far sturdier than paper or plastic.

🚚 Shipping & Delivery

7. How long will my order take?
Once your design is approved, we prepare your order within 1–2 business days.
Shipping usually takes 5–8 business days within the U.S. and 7–14 days internationally.

8. Do you offer express shipping?
Not yet — but we process orders quickly, and you’ll receive tracking updates every step of the way.

9. Do you ship internationally?
Yes! We proudly ship worldwide 🌎

💬 Support & Policy

10. What if I don’t like the final design?
We’ve got you covered. You’ll always get a final preview first, and we’ll revise your design until you’re completely happy — nothing gets printed without your approval.

11. Can I cancel or get a refund?
Since each item is made just for you, cancellations are only possible before you submit your character details.
If there’s ever a problem with your design or card, we’ll fix it or replace it — guaranteed.

12. I’m stuck or need help customizing — what should I do?
We’re here for you! Just send us a message or use our contact form — our friendly team will walk you through any step, from editing text to designing your avatar.

13. Is it safe to order from Cozytreat?
Absolutely. Our website is SSL-secured, and all payments are safely processed through Shopify.
Over 10,000+ happy customers have trusted Cozytreat to bring their memories to life — and we can’t wait to do the same for you.

14. What if I’m still not satisfied after receiving my order?
Please reach out to our support team — we’ll do everything we can to make things right.